Return & Refund Policy
At Elyseralife, we take pride in delivering high-quality herbal supplements that are safe, effective, and ethically sourced. Your satisfaction matters to us, and we aim to provide a smooth and transparent shopping experience.
1. Eligibility for Returns
Due to the consumable nature of our products, we can only accept returns under the following conditions:
- The item is unopened, unused, and in its original packaging.
- You contact us within 7 days of delivery.
- You provide proof of purchase (order confirmation email or receipt).
2. Non-Returnable Items
We cannot accept returns or issue refunds for:
- Opened or used supplements
- Items not in their original packaging
- Products purchased on sale or during special promotions
- Orders with incorrect shipping information provided by the customer
3. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
Once verified, we will arrange a replacement or issue a refund.
4. Refund Process
- Approved refunds will be issued to your original payment method.
- Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
5. Order Cancellations
- Orders can only be canceled within 12 hours of purchase, as we process orders quickly to ensure fast delivery.
- Once your order has been shipped, it cannot be canceled.
6. How to Request a Return or Refund
To initiate a return or refund, please email us at support@elysera.com with your order details. Our team will respond within 24–48 hours with further instructions.
7. Shipping Costs for Returns
- Customers are responsible for the return shipping costs unless the product was damaged, defective, or incorrect.
- We recommend using a trackable shipping method, as we cannot be held responsible for lost return parcels.